Getting Ready for Your First Telehealth Session: What to Expect and How to Prepare
Telehealth has revolutionised the way people access mental health support, breaking down barriers of distance, time, and accessibility. By bringing therapy directly to clients, Telehealth allows more people to seek the help they need without the challenges of travel, busy schedules, or limited local resources. At Body & Mind, we chose this model because we believe everyone deserves accessible, flexible mental health support, no matter where they are.
But whether you’re completely new to therapy or transitioning from in-person sessions, it’s natural to feel a mix of excitement, curiosity, or even a bit of apprehension. How will it work? What will they ask? How do I pay?
This guide is designed to help you feel prepared and at ease for your first Telehealth session, whether it’s with Body & Mind or another practice, so you can make the most of this valuable step in your mental health journey.
You might also like: The Benefits of Telehealth Psychology
Setting Yourself Up for Success: Questions to Ask Before Your First Telehealth Session
Taking time to understand a few key details in advance can make your first session much smoother and allow you to focus fully on the therapy itself. Here are a few questions to consider:
Will the Session Be Audio or Video?
It’s helpful to know if your session will include video, audio only, or a combination of both. Video can help build a more personal connection, while audio-only might feel more comfortable if you’re new to Telehealth. At Body & Mind, our team is happy to discuss these options and adjust to your preferences wherever possible.
How Will the Payment Process Work?
Different practices handle payment in various ways. Some will process your card in advance, others may request payment over the phone at the end of the session, and some may send you an invoice to pay afterwards. If you have a Mental Health Care Plan, check if you will be responsible for claiming the rebate with Medicare directly or if they will do it for you. Clarifying this process beforehand can prevent any surprises, allowing you to focus entirely on your session.
Creating a Comfortable Therapy Space
When it’s time for your first Telehealth session, a few simple steps can help create a comfortable, effective experience.
Choose a Private, Comfortable Space
Find a quiet room where you won’t be disturbed, and consider using headphones to keep the conversation private. Setting up a dedicated space, even if it’s just a familiar chair, helps ground you and feel more focused during the session.
Check Your Technology
To avoid technical issues, check your internet connection, sound, and video a few minutes before your session. Position your device so you can sit comfortably without holding it, and have your device fully charged or a charger nearby. At Body & Mind, our platform is designed to be user-friendly, and our support team is available if you need any assistance.
Have a Pen, Paper, and Glass of Water Nearby
It can be helpful to have a few essentials nearby, like a pen and paper in case you want to take notes. Your therapist may recommend a great book, meditation track, app, or even a TED Talk to watch, and having something to jot down these suggestions can be useful. Talking (and nerves) might make you thirsty, so a glass of water or your favourite drink nearby can also help you stay comfortable.
Prepare Emotionally for the Session
It’s perfectly normal to feel a bit nervous or unsure. One way to ease into it is by jotting down any thoughts, goals, or questions you’d like to discuss. Your therapist’s role is to provide a safe, judgement-free space, so come as you are and know that you’re in good hands.
What to Expect in Your First Telehealth Session
Your first session is a chance to build rapport and lay the foundation for your therapy journey. You’ll likely start with introductions and some time to get comfortable, followed by a discussion of your goals and what you hope to achieve through therapy. This initial session also allows you and your therapist to establish a supportive environment where you can share openly and at your own pace.
Will I Have to Lie on a Couch?
No! Unlike the stereotypical therapy sessions often seen in movies, most Telehealth sessions simply involve sitting comfortably in a chair where you can speak freely. There’s no need to worry about formalities—just find a spot where you feel relaxed and ready to talk.
What If I Experience a Big Emotion?
Therapy is a safe space to explore all kinds of emotions, big or small. Feeling a strong emotion during a session is normal, and it’s okay to express it. Your therapist is there to help guide you through these moments with understanding and support.
Will They Just Ask Me Questions the Whole Time?
Your therapist will likely ask some questions to better understand your experiences, but a session isn’t just a series of questions. It’s a conversation where you can share your thoughts at your own pace. You’re encouraged to talk openly about anything on your mind, but there’s no pressure to dive into everything right away.
Is It Okay if I Don’t Know What to Talk About?
If you’re unsure where to start, that’s perfectly fine. Therapists are experienced in guiding sessions, so if you feel uncertain, they’ll help you ease into topics that feel relevant and meaningful for you.
Important: Finding the Right Therapist for You Can Take Time
Finding the right therapist is essential to a successful experience, and it can take time. Whether online or in person, it’s worth finding someone who aligns with your personality, communication style, and specific needs. If it doesn’t feel like the right match after a few sessions, don’t be discouraged. Body & Mind is here to help you connect with a therapist who aligns with your preferences and goals, ensuring that your journey is as supportive and effective as possible.
Your First Telehealth Session: Final Thoughts
With a bit of preparation, your first Telehealth session can be a comfortable and meaningful experience. At Body & Mind, we’re proud to provide affordable and accessible Telehealth psychology and counselling with zero waitlists, so you can get the support you need when you need it. If you’re ready to take the first step, book a session online, or feel free to reach out to us with any questions—we’re here to help.