Late Cancellations & Non-Attendance Policy

Late Cancellations & Non-Attendance Policy

1. Late cancellation/non-attendance fees are automatically collected through our
secure online booking system. A late cancellation/non-attendance fee may be
applied if the session is cancelled within 24 hours of the scheduled appointment
time.

1.1 Please note that if there are more than 3 late cancellations or non-attendances,
we may choose to not rebook your appointment.

1.2 Late fees can be waived in certain circumstances at our discretion.

1.3 100% of the appointment fee will be charged for the late cancellation/non-
attendance of first session, 50% of the appointment fee will be charged for the late
cancellation / non-attendance of second cancellation & 100% of the appointment fee
will be charged for late cancellation/non-attendance thereafter.

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